At Oak Valley Health, patients and families are at the heart of everything we do.

We want to ensure you have an extraordinary patient experience, and staying connected with you is important to us.

When you provide your email address, you are agreeing that Oak Valley Health may contact you through email for Patient Connect enrollment, to share patient surveys, or to remind you about an upcoming appointment.

We use all reasonable means to protect the confidentiality of email information being sent and received over the internet, including limiting the use of email containing sensitive information. This includes limiting any personal details or sensitive health information in the email and/or requiring additional security check to access personal health records. However, we cannot guarantee the confidentiality of email communication due to inherent risks associated with personal email accounts.

For more information about email communication from Oak Valley Health, please review our brochure: Connecting with you through email.

To opt out of email communication, please contact our Privacy department.

This initiative reflects our commitment within the SHINE partnership to enhance communication and engagement with our patients while respecting their preferences for electronic communication.

Frequently asked questions

PLEASE NOTE: Oak Valley Health will never ask patients or families to send personal identifiers by text message or email (OHIP number, hospital number, or address). If you get a text message or email asking for this information, please do not respond. This may be a harmful message.