At Oak Valley Health, patients and families are at the heart of everything we do.
We want to ensure you have an extraordinary patient experience, and staying connected with you is important to us.
When you provide your email address, you are agreeing that Oak Valley Health may contact you through email for Patient Connect enrollment, to share patient surveys, or to remind you about an upcoming appointment.
We use all reasonable means to protect the confidentiality of email information being sent and received over the internet, including limiting the use of email containing sensitive information. This includes limiting any personal details or sensitive health information in the email and/or requiring additional security check to access personal health records. However, we cannot guarantee the confidentiality of email communication due to inherent risks associated with personal email accounts.
For more information about email communication from Oak Valley Health, please review our brochure: Connecting with you through email.
To opt out of email communication, please contact our Privacy department.
This initiative reflects our commitment within the SHINE partnership to enhance communication and engagement with our patients while respecting their preferences for electronic communication.
Frequently asked questions
When you visit the hospital and/or register for an appointment, we will ask for permission to communicate with you by email. If you provide us with your email address, we will add this to your demographic information contained in within your electronic medical record.
Yes. When you provide us with your email, we may communicate with you through email for general and administrative health purposes such as links to activate and sign up to our Patient Connect portal or surveys about your experience at the hospital. For more information, please see our brochure link.
In addition to the above, your care provider may have also discussed sending more of your health information to you by email, or they may do so in future. We require your written consent before we send specific health information by email as it is not protected in the same way that phone calls and letter mail are protected. Some examples include:
Test results, prescriptions, or lab test requisitions (which may include your date of birth, OHIP number, address, phone number, diagnosis, or result)
Conversations about your symptoms, care, or treatment
Other services to support your care and treatment
You can change your mind at any time and withdraw your consent to communicate via emails by contacting your care team or emailing our Privacy department.
No. The email address collected during your visit to hospital will not be used for any marketing or fundraising initiatives. However, you have the option of subscribing to our newsletter. The Link is Oak Valley Health’s email newsletter where subscribers read stories about our staff and programs, stay informed about news and events, and receive health tips from medical leaders. The Link is sent bi-monthly directly to your email inbox. You can subscribe separately here.
Yes, email is not required for hospital communication. If you decide you do not want to communicate in this way, Oak Valley Health will continue contacting you by telephone or regular mail. Your care will not be affected. If you wish to provide feedback through an alternative method, you may contact our Patient Relations department to file a confidential compliment, complaint, or suggestion for the hospital.
Yes, you can change your mind about email at any time by contacting your care team or emailing our Privacy department.
Your email address is kept secure in our systems. Any information you send us may be added to your health record if it is important for your care.
No, emails sent to the hospital may not be read right away. Do not email for medical emergencies. If you need immediate help, call your clinic or health care provider, or go to the Emergency Department.
PLEASE NOTE: Oak Valley Health will never ask patients or families to send personal identifiers by text message or email (OHIP number, hospital number, or address). If you get a text message or email asking for this information, please do not respond. This may be a harmful message.
