Location: Markham Stouffville Hospital: Health Information Department, lower level of building A, Room A1681 Phone: 905-472-7077 Fax: 905-472-7381 Email:releaseinfo@oakvalleyhealth.ca Hours: Monday to Friday 8 a.m. to 4 p.m. (excluding statutory holidays)
Under Ontario’s Personal Health Information Protection Act, 2004, you have the right of access to your own personal health information.
Access your records of personal health information
Patient Connect portal
Patient Connect contains a portion of your health record. Information not available online can be requested from the Health Information Department.
A valid government photo identification is required prior to receiving the personal health information.
Access diagnostic images through PocketHealth
PocketHealth only contains medical images and reports. Once registered and with access, you can view your entire medical imaging history, share imaging instantly with any physician, or burn your own CD/USB. Fees may apply.
We do not issue birth certificates. To obtain a birth certificate, please contact the Office of the Registrar General at 1-800-461-2156 or through the Ministry of Health.
Death certificate
We do not issue death certificates. A Medical Certificate of Death is completed by the hospital and is sent to the funeral home with the deceased. A Statement of Death is completed at the funeral home and the death is registered with the Office of the Registrar General. To obtain a death certificate, please contact the Office of the Registrar General at 1-800-461-2156 or through the Ministry of Health.
Quick facts
The right of access applies to a record that is primarily about you.
If the record is not primarily about you, access rights extend only to that portion that is about you.
Access rights do not apply to quality of care or quality assurance records, research information, or raw data from standardized tests.
You will be given full access unless one of the following applies to part or all of the record:
A legal privilege
Another law prohibits disclosure
The information was collected or created for a proceeding, inspection, or investigation that has not been concluded
Access could result in serious harm to treatment, recovery, or result in risk of serious bodily harm to the person or another person
Access may identify a person who was required by law to provide information in confidence or who provided information in confidence
Frequently asked questions
Yes. If you require a copy of your personal health information, there is an administrative fee of $30 for the first 20 pages and $0.25 per hard copy page. See fee schedule.
Yes. The requests can be processed urgently within 3-5 business days for an additional fee. See fee schedule.
Personal health information is highly confidential. A written authorization by the patient or substitute decision maker provides documented proof of permission to release health records.
Complete and submit the Consent to Release Personal Health Information form. The executor(s) information must be completed in Section 3 and signed by all the executors in Section 4. Proof of executor authority and a copy of the will is required.
The Health Information Management Department can prepare a Proof of Birth Letter for $30. A completed consent form is required.
Yes. If your family physician is listed in your electronic health record, he/she will be provided copies of key reports (e.g. laboratory results, diagnostic imaging reports, and dictated reports).
If you do not wish for your family physician to have a copy of reports, please notify registration at time of visit.
Oak Valley Health requires your consent or a court order to disclose your personal health information to any organization or person not directly involved with the provision of patient care.
Oak Valley Health may share some of your information with health care providers at other hospitals or long-term care facilities who are actively involved in providing health care to you. This information may also be provided to agencies for the purposes of payment such as: OHIP, extended health care insurance companies, WSIB, and the Ministry of Health.
Only health care professionals that are directly involved in providing your care may access your personal health information. Staff members in other areas of the hospital who are not involved in your health care may have access to your personal health information for the purposes of managing billing claims.
If you believe your record of personal health information is not accurate or complete, please submit a completed Request for Correction to Personal Health Information form to the Release of Information Department at Oak Valley Health.
