Under Ontario’s Personal Health Information Protection Act, 2004, you have the right of access to your own personal health information.

Access your records of personal health information

Patient Connect portal

Patient Connect contains a portion of your health record. Information not available online can be requested from the Health Information Department.

In-person

To request records by fax, mail, or in person, please complete and submit the Consent to Release Personal Health Information form. Fees may apply. See fee schedule.

A valid government photo identification is required prior to receiving the personal health information.

Access diagnostic images through PocketHealth

PocketHealth only contains medical images and reports. Once registered and with access, you can view your entire medical imaging history, share imaging instantly with any physician, or burn your own CD/USB. Fees may apply.

Requests for proof of birth/death/admission

For birth, death, and admission letters, please complete the Consent to Release Personal Health Information form. Fees apply to obtaining letters. See fee schedule.

Birth certificate

We do not issue birth certificates. To obtain a birth certificate, please contact the Office of the Registrar General at 1-800-461-2156 or through the Ministry of Health.

Death certificate

We do not issue death certificates. A Medical Certificate of Death is completed by the hospital and is sent to the funeral home with the deceased. A Statement of Death is completed at the funeral home and the death is registered with the Office of the Registrar General. To obtain a death certificate, please contact the Office of the Registrar General at 1-800-461-2156 or through the Ministry of Health.

Quick facts

The right of access applies to a record that is primarily about you.

If the record is not primarily about you, access rights extend only to that portion that is about you.

Access rights do not apply to quality of care or quality assurance records, research information, or raw data from standardized tests.

You will be given full access unless one of the following applies to part or all of the record:

  • A legal privilege
  • Another law prohibits disclosure
  • The information was collected or created for a proceeding, inspection, or investigation that has not been concluded
  • Access could result in serious harm to treatment, recovery, or result in risk of serious bodily harm to the person or another person
  • Access may identify a person who was required by law to provide information in confidence or who provided information in confidence

Frequently asked questions