Oak Valley Health offers you more ways to register. In an effort to ensure our diverse communities have options on how they want to register, Oak Valley Health’s Markham Stouffville Hospital has made it easy by offering registration over the phone, through mobile check-in, in-person, and with on-site kiosks.


The kiosks will allow patients to register for all areas of the hospital, except for Outpatient Mental Health, OBS Triage, AMU Triage, Early Discharge Program, walk-in blood work and x-rays, Clinic 4 – Surgical Clinic, Clinic 5 – Orthopaedic Joint Assessment Centre (OJAC); and all surgeries, as they require patients to register differently.

You will find registration kiosks located at Markham Stouffville Hospital’s main entrance lobby.

The registration kiosks will provide patients with wayfinding directions to their appointment.


Self check-in uses a mobile app called Convey that allows you, the patient, to register for select appointments using your smartphone.

The app features:

  • Appointment reminders: Receive a notification reminding you about your appointment.
  • Pre-registration: Confirm and pre-register for your appointment directly from the app on your smartphone up to 24 hours in advance of your appointment time.
  • Self check-in: Complete your registration by checking in on the app once you have arrived at the hospital.
  • Way-finding: Get directions to your appointment destination inside the hospital.

Download the Convey app from the App Store or on Google Play and visit the registration desk to let them know you would like to sign up

download on the App Store
get it on google play

Self check-in is currently available for appointments at Markham Stouffville Hospital, including in the fracture clinic and for select appointments in the Diagnostic Imaging Department (mammography, bone density, ultrasound).

If you experience any difficulties using Convey to check-in please call 905-472-7393 to register over the phone when you arrive.

Mobile instructions

  1. When booking your appointment we will ask you if you consent to receiving text messages. Only patients providing consent will be able to use Self Check-In.
  2. You will receive a text message 3 days before your appointment that includes a Facility Code and a unique PIN #.
  3. Download the Convey app using one of the links above. Use the Facility Code and PIN # to log-in.
  4. 24 hours before your appointment you will receive a text message alert that registration is now open for your appointment.
  5. Open the Convey app and click “Confirm” on your appointment. You will be asked to confirm your demographics. If you need to change your demographics you’ll be asked to call us to finish registering when you arrive.
  6. Please follow the specified arrival time before your appointment. Once you arrive, open the Convey app again to let us know you’re here by checking in by using the “I’m Here” button or checking in using the QR code at the main entrance.
  7. Once checked-in you will receive instructions to go through main entrance screening and directions to your clinic.

Mobile support

Mobile FAQs