Oak Valley Health offers you more ways to register. In an effort to ensure our diverse communities have options on how they want to register, Oak Valley Health’s Markham Stouffville Hospital has made it easy by offering registration through mobile check-in, in-person, and with on-site kiosks.
Kiosk
The kiosks will allow patients to register for all areas of the hospital, except for Outpatient Mental Health, OBS Triage, AMU Triage, Early Discharge Program, walk-in blood work and x-rays, Clinic 4 – Surgical Clinic, Clinic 5 – Orthopaedic Joint Assessment Centre (OJAC); and all surgeries, as they require patients to register differently.
You will find registration kiosks located at Markham Stouffville Hospital’s main entrance lobby.
The registration kiosks will provide patients with wayfinding directions to their appointment.
Mobile
Self check-in uses a mobile app called Convey that allows you, the patient, to register for select appointments using your smartphone.
The app features:
Appointment reminders: Receive a notification reminding you about your appointment.
Pre-registration: Confirm and pre-register for your appointment directly from the app on your smartphone up to 24 hours in advance of your appointment time.
Self check-in: Complete your registration by checking in on the app once you have arrived at the hospital.
Way-finding: Get directions to your appointment destination inside the hospital.
Download the Convey app from the App Store or on Google Play and visit the registration desk to let them know you would like to sign up
Self check-in is currently available for appointments at Markham Stouffville Hospital, including in the fracture clinic and for select appointments in the Diagnostic Imaging Department (mammography, bone density, ultrasound).
If you experience any difficulties using Convey to check-in, please visit the Link Lobby to register and a staff member will be able to assist you. If your appointment is after hours and your experiencing difficulties with Convey, please go directly to your appointment by entering through the emergency department (entrance E)and proceed to your appointment by following the signs.
Mobile instructions
When booking your appointment, we will ask for your consent to receive text messages. Please note: only patients who provide consent will be able to use our mobile registration features.
You will receive a text message two days before your appointment that includes a reminder, information on where to download the Convey check-in app, and a facility code and unique PIN number.
Download the Convey app using one of the links above. Use received facility code and PIN number to log in.
Once you are logged in you will be prompted to enter in your birthdate. You will receive a security code via a text message to your smartphone to validate yourself.
Once validated, you will be able to pre-register for your appointment 24 hours before your actual appointment.
Open the Convey app and click Confirm on your appointment. You will be asked to confirm your demographics (such as address, phone number, etc.). You will be able to update some of your demographic information if required. If an update is not possible, the app will instruct you to come inside to speak to one of our registration clerks near the kiosks.
IMPORTANT: Please follow the specified arrival time before your appointment. Once you arrive, open the Convey app again to let us know you’re here by using the I’m Here button or checking-in by scanning the QR code at the main entrance (near the kiosks).
Yourregistration will not be processed unless step 7 is completed.
Once checked-in within 24 hours of your appointment you will receive instructions to enter through the main entrance and you will have a Directions button available on the convey app to assist you with walking directions to arrive at your appointment area.
Mobile support
If you have not been provided with a hospital code for the app then your clinic is not yet supported for mobile pre-registration and self check-in.
A QR code is available to scan at the main entrance to complete your registration.
If you encounter any difficulties while using the app, please review the support page on the app. You can also connect with one of our staff members in the hospital’s Link Lobby for additional support.
Most information changes are allowed in Convey, but some changes may require you to speak to a registration staff member in person.
Your appointment may not have self check-in capabilities at this time. When booking your next appointment, ask our staff about what your registration options are and if self check-in is available.
Mobile FAQs
No, self check-in is only for patients in eligible outpatient clinics and diagnostics services, and who have provided their cell phone number and consent to the hospital. Walk-in visits cannot use self check-in.
Eligible patients will receive a text message with an invitation to download the Convey app (available at the App Store or Google Play). Once installed, you can pre-register for your appointment through the app up to 24 hours before your appointment.
Once you have pre-registered on Convey, the app uses your cell phone’s GPS or you can scan an onsite QR code to finalize your check-in when you arrive at the hospital for your appointment.
Once the app has received notification that you have checked in, either via GPS signal or by scanning the QR code, you will receive directions via the app to get to your appointment location inside the hospital. Your health card will be verified by our staff and you will receive a hospital armband at your clinic/destination.
To be able to self check-in, you must have a smartphone that can receive text messages and can download the Convey app. You cannot use a tablet. Please make sure we have your cell phone number correctly on file. If you need to update your cell phone number, login to your Patient Connect account and select ‘Profile,’ then ‘Update Profile’ and ensure your cell phone number is correct and set as your Primary Phone Number. This change will take 48 hours to take effect. If you require additional support to check in, please use a registration kiosk, or connect with a staff member in the Link Lobby.
Some types of appointments might not be available for self check-in. If you have an appointment that is not listed in Convey, follow the instructions provided at the time of booking and connect with one of our staff members in the Link Lobby for support. You can also review this on our website at www.oakvalleyhealth.ca.
Self check-in is currently only available for patients 14 years of age and older. For patients under the age of 14, please register over the phone by calling 905-472-7393.
This application has the same privacy protections as other systems within the hospital.
We ensure your privacy and right to use this functionality with the following steps: We only send text messages when the patient has provided a cell phone number and consent to receive messages for official hospital business.
Your consent can be revoked at any time by contacting or visiting registration.
We only include the minimum amount of relevant information in the text message to provide your information.
Only staff that need to access the information to support your appointment registration process are able to do so.
If you have concerns at any time about the privacy of your information, you can contact the Office of Access and Privacy to register a concern or complaint:
