After retiring as a school principal, Susan Knetsch decided she wanted to volunteer to stay in touch with her community. It was important for her to find a role where she could continue to help others. Susan chose Markham Stouffville Hospital (MSH) and has been a volunteer for more than four years.

“I enjoy interacting with patients and the many dedicated hospital workers I have come to know.”

After Susan broke her ankle a few years ago, she was impressed with the care and support she received at the MSH Fracture Clinic. When the time came to return to volunteering, she requested to volunteer at the clinic. Susan had experienced how busy it could be and wanted to help in an area where she knew she could make a real difference.

In March, like so many other volunteers, Susan had to stop coming to the hospital during the COVID-19 restrictions. In June when it was safe to return, Susan came back to the role she loves, helping patients at the Fracture Clinic. She took the time to make herself aware of the COVID-19 safety protocols that were put in place for volunteers. Learning the hospital guidelines for use of face masks, proper hand hygiene, face shields and social distancing, she felt comfortable coming back.

“I would encourage volunteers to become aware of the safety guidelines that are in place and consider returning to the hospital as the need for volunteers continues.”

Susan has been back and at the hospital for a few months now. She is volunteering at the new location of the Fracture Clinic and is loving the challenge of helping patients in a busy and fast-paced clinic.

MSH is looking for new volunteers to join Susan and others volunteers throughout the hospital. Volunteers are an integral part of the care team, working alongside staff and physicians to provide and extraordinary experience to our patients and families. Learn how you can volunteer here.