That’s how Christina Hazell sums up the last 28 years she has spent at Markham Stouffville Hospital (MSH).

Christina’s career at MSH has spanned a variety of different roles in the Finance department, leading up to her current position as a Business Analyst doing case costing. While that may sound confusing, Christina has a simple description for what she does.

“I figure out the overall cost for every single patient that visits the hospital,” she explains.

Christiana Hazell, wearing orange scrubs, holds up a deposable gown

This includes everything from the various tests a patient had, to the different health care practitioners that were involved in their care, and the number of days they spent at the hospital. This information is regularly shared with hospital leadership to ensure best practices are being followed in patient care.

“It truly humanized the costs and figures that I deal with every day.”

Christina definitely has had new things to learn since the start of COVID-19. Beginning in mid-March, she was redeployed as a Personal Protective Equipment (PPE) Observer in the hospital’s Intensive Care Unit (ICU). A new role created in response to COVID-19, PPE Observers receive training to advise clinical staff and physicians on PPE best practices. They also help to keep each unit stocked with the appropriate PPE.

Christina admits that working in the area of the hospital that treats the sickest COVID-19 patients was an eye-opening experience.

“It truly humanized the costs and figures that I deal with every day,” she explained.

The PPE Observer role has also allowed Christina to gain a newfound respect for her colleagues.

“Our staff and physicians are working so hard to provide the very best care during a unique and challenging time, and it was an honour to be able to help keep them safe as a PPE Observer,” said Christina, who transitioned back to her normal role at the end of May.

When she’s not working at MSH, Christina can be found participating in and judging figure skating competitions.

In October 2019 she even competed in the Adult World Figure Skating competition in Lake Placid, New York, placing second in Artistic Skating and third in Freeskate! Go Christina!