In the bustling hospital lobby at Oak Valley Health’s Markham Stouffville Hospital (MSH), amidst thousands of activities and concerns, there are two figures that stand out – Luisa and Joseph Lupo: a passionate and dedicated husband and wife volunteer duo. While Luisa offers assistance to patients, doctors, nurses, and co-op students, she also provides a comforting presence to patients waiting in the emergency department. Her husband Joseph provides spiritual support and prayers to strengthen the faith of patients and their families. For Luisa and Joseph, volunteering is a calling – a way of life that breathes purpose into every moment.
Luisa’s journey into volunteering at Oak Valley Health was inspired by a series of personal experiences and a desire to make a positive difference in the lives of others. Having gone through significant losses in her life within a short span, Luisa became acutely aware of the importance of compassionate care during difficult times. Reflecting on her experiences, Luisa expressed, “When I started serving Holy Communion to patients in the hospital who could not attend weekly church service at their community parish, it gave me a familiar feeling of warmth and purpose that I’ve experienced in previous volunteer roles. I wanted to join the MSH angels, being someone who helps others when they need it most, and passing on that kindness to people in this community.”
On the other hand, Joseph’s path to volunteering was paved with years of outreach work, from homeless shelters to correctional facilities. Drawn by a desire and passion to uplift spirits and offer solace in tough times, Joseph found himself joining Oak Valley Health with Luisa. For both of them, every visit is an opportunity to connect with souls in need, to offer prayers and comfort whenever possible.
“There is nothing more rewarding than helping a person in need or helping them strengthen their spiritual faith”
Joseph Lupo
For over eight years, whether Luisa is helping anxious patients register or offering comfort to those facing a challenging diagnosis, her dedication to providing support knows no bounds. She takes pride in being part of an organization that prioritizes compassion and inclusivity, aligning with her belief that everyone deserves to feel heard and supported during their health care journey.
“Working with special needs individuals hones my adaptability and communication, enriching my ability to navigate workplace dynamics,” says Luisa.
For Joseph, volunteering has been an enriching journey both personally and professionally.
“It’s taught me to approach life with greater empathy and understanding, especially when faced with adversity. Through serving others, I’ve discovered a deeper sense of purpose and fulfillment, enriching both my spiritual journey and everyday life. If I had one chance to start over, I would start volunteering much sooner,” says Joseph with a pride and fulfillment in his eyes.
Together, Luisa and Joseph have dedicated over a decade to serving their community through volunteering. Their commitment is unwavering, their impact immeasurable. Whether guiding anxious visitors through the hallways of the hospital or offering a listening ear to patients in need, they embody the essence of compassion in action.
Their advice to aspiring volunteers is simple yet profound – approach each encounter with an open heart and a listening ear. For Luisa and Joseph, volunteering isn’t just about fulfilling a duty; it’s about forging connections, fostering empathy, and finding joy in the service of others.
Outside the hospital walls, Luisa and Joseph find renewal in the embrace of family and the serenity of nature. Their volunteerism extends beyond the confines of the hospital, permeating every aspect of their lives.