Your privacy

Your privacy


Markham Stouffville Hospital has an Office of Access and Privacy. It is committed to protecting the privacy of the clients we serve, while maintaining our accountability to the public through openness and transparency. We accomplish this by respecting the spirit and compliance requirements of the Personal Health Information Protection Act (PHIPA), 2004, and the Freedom of Information and Protection of Privacy Act (FIPPA), 1990.

The Office of Access and Privacy is comprised of the chief privacy officer and a privacy officer who are responsible for building and supporting the culture of privacy through interpretation, education and guidance. We support and assist staff, physicians, patients and families at MSH to ensure the protection of their personal information/personal health information.

MSH also hosts the MEDITECH Expanse system for the Shared Health Information Network Exchange (SHINE) partnership between MSH, Southlake Regional Health Centre and Stevenson Memorial Hospital. For questions about PHIPA requirements for this project, visit the SHINE page.

For more information, please download our privacy brochure and our PHIPA frequently asked questions (FAQs) guidance document.

For more information about your privacy rights, or if you are unable to resolve a problem directly with our hospital, contact:

Information and Privacy Commissioner of Ontario
2 Bloor St. E., Suite 1400
Toronto, ON, M4W 1A8
Phone: 416-326-3333
Toll-free: 1-800-387-0073

Freedom of Information and Protection of Privacy Act

The Freedom of Information and Protection of Privacy Act, 1990 (FIPPA) is two-fold in its mandate. First, it provides a right of access to information under the control of government organizations in accordance with the following principles:

  • Information should be available to the public and exemptions to the right of access should be limited and specific.
  • The Act protects personal information held by government organizations and provides individuals with a right of access to their own personal information.

Decisions on the disclosure of government information may be reviewed by the information and privacy commissioner.

Making a Freedom of Information request

Under FIPPA, a Freedom of Information (FOI) request must be in writing and must provide sufficient detail to allow staff to identify the information you are looking for. If you would like to make a Freedom of Information request, please print, fill out and mail the request form accompanied by a $5 application fee (cheque or money order, payable to Markham Stouffville Hospital). 

Please submit your FOI request to:
Office of Access and Privacy
Markham Stouffville Hospital
381 Church Street
Markham, ON L3P 7P3

Questions about a request

If you need assistance, please contact the Office of Access and Privacy at 905-472-7373 ext. 2183.