Reminder calls and texts for patient appointments

We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much-needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book.

To ensure Oak Valley Health can continually provide extraordinary care – which includes managing our wait list and times, and providing access to the right care at the right time – for our patients, their families, and the community, we have implemented a reminder call and text program in select program areas. This is an automated call or text that will remind you of an upcoming appointment and ask you to confirm that appointment.