Patient and visitor information

Patient and visitor information

A patient holds a baby while standing and wearing a mask.

Our top priority is to make sure everyone – patients and staff – is safe when they come to our hospitals.

While COVID-19 restrictions ease across Ontario, anyone who enters our buildings must wear a mask, perform proper hand hygiene (clean their hands) regularly, and practise social distancing.

Entering our hospitals

Effective June 27, 2022 there will no longer be screeners at our entrances.

  • Patients will be screened at time of registration using existing screening questions.
  • Visitors will be asked to self-screen before they enter our hospitals. Visitors who have tested positive for COVID-19 by PCR or RAT in the past 10 days or have any COVID-19 related symptoms are asked not to visit our hospitals.

Masking at our hospitals

Patients and visitors must wear a medical grade mask at all times. Personal cloth masks are not permitted at our hospitals. Individuals with personal cloth masks will be asked to change their mask to a medical grade mask provided by the hospital. Masks and hand sanitizer are available at the entrances, registration desk, concierge desk, and clinical areas for everyone to use.

Visitor vaccination

Starting June 27, mandatory vaccination is no longer required for visitors. It is strongly recommended that all visitors and patients are fully vaccinated and boosted against COVID-19. Vaccinations are one of the best forms of protection against serious illness of COVID-19 and vaccination lowers transmission of the disease.

Visitor policy – New! Effective June 27, 2022

We know how important visitors are to our patients while they are in hospital. We have worked hard to balance safety considerations with supporting the care needs of our patients and their loved ones through the pandemic. There are some visitor restrictions still in effect.

Visitors must:

  • Keep their mask on for the entire duration of their visit in hospital
  • Clean their hands well and frequently while in hospital
  • Stay with the patient they are visiting at all times
  • Not eat or drink in hospital in-patient rooms as masks must remain on. Designated areas for eating at Markham Stouffville Hospital are the Tim Hortons on the main level and Ronald McDonald House.

In-person visits are not permitted for patients admitted with or under investigation for COVID-19, with the exception of patients at end-of-life or a designated support person who follows strict infection prevention and control protocols, as directed by the department. Should there be an outbreak within the hospital, visitors may be further restricted to accessing the hospital and/or specific unit/area.

Visitors will not be permitted to enter or remain within Oak Valley Health facilities if they:

  • are non-compliant with policies
  • present with COVID-19 signs and symptoms
  • are in self-isolation; and/or
  • are in quarantine (as per Public Health)

Oak Valley Health reserves the right to take appropriate action to enforce compliance with our visitor and masking policies.

Please see below for detailed information about visiting:

Visitor guidelines

Inpatients (excluding areas listed below)

- Most hospital inpatients (with the exception of those listed below) are permitted to have up to two (2) visitors at a time, between 11 a.m. - 7 p.m. There are no restrictions on the length of visits as long as they are during visiting hours.

- In addition, two (2) supervised children are allowed as space permits, exceptions may apply by unit/area.

- Children aged two and over are required to wear a medical-grade mask.

Childbirth and Children’s Services and AMU (Labour and delivery)

- Two (2) consistent visitors permitted for labour support and to assist with caring for the baby

- Support people are exempt from the visiting hours

Postpartum Paediatrics

- Visiting hours 7:30 a.m. – 7 p.m.

- Support people are exempt from visiting hours

- 2 supervised children allowed as space permits

*Subject to exceptions


- Two consistent support people per patient for the duration of the admission

- No children permitted

- Support people are exempt from the visiting hours

Intensive Care Unit (ICU)

- Visiting hours 9 a.m. – 7 p.m.

- Two (2) visitors persons per adult patient

Emergency Department

- One (1) support person per adult patient

- Two (2) support persons per paediatric patient

*Subject to exceptions

Mental Health - Visiting hours Monday-Friday 4 p.m. – 8:30 p.m., Saturday and Sunday (including holidays) 11 a.m. – 7:30 p.m.
Clinics, Diagnostic Imaging, Day Surgery and procedures

- One (1) support person per patient

- For Paediatrics/Newborn Clinics, two (2) support people per patient

Appeals to the visitor COVID-19 policy

If you would like to pursue an exception to the visitor policy, please contact the Patient Relations office via email at, 905-472-7141.