Visiting during COVID-19
Visiting during COVID-19
New! Visitor travel restrictions
Effective Wednesday December 1, in response to the developing situation with the new COVID-19 variant, Oak Valley Health is temporarily not allowing visitors who have travelled outside of Canada in the past 14 days. There are a limited number of exceptions to this policy, please see the list below.
Mandatory visitor vaccination
To ensure the safest possible environment for our patients to receive care, proof of full COVID-19 vaccination will be required for all individuals seeking to visit a patient at Oak Valley Health hospitals – Markham Stouffville Hospital, Uxbridge Hospital, and the Reactivation Care Centre.
Proof of full COVID-19 vaccination will be required for all visitors. Effective November 15, 2021 to enter our hospitals all visitors will need:
- To successfully complete symptom screening
- Proof of full COVID-19 vaccination (two doses plus 14 days after their second dose)
- Personal identification
Exceptions to the proof of vaccination and temporary travel requirements:
- Ineligible for receiving a COVID-19 vaccine (i.e., under 12 years old)
- Labouring patient: one support person
- NICU and paediatric patients: 1 guardian/parent
- Imminent end of life: case by case basis
- Experiencing critical illness that is at risk for deterioration: case by case basis
- Patient who requires direct support (i.e., mobility, communication/translation)
- Patient experiencing cognitive impairment or a significant developmental/intellectual disability or attending a mental health appointment
Request for appeal to be sent to firstname.lastname@example.org.
All inpatients admitted to Markham Stouffville Hospital, Uxbridge Hospital, and the Reactivation Care Centre are able to have in-person visitors. We know how important visitors are to our patients while they are in hospital. We have worked hard to balance safety considerations with supporting the care needs of our patients and their loved ones through the pandemic.
Our current policy limits traffic through our hospital sites to reduce of the risk of the transmission of COVID-19 while allowing more visitors to ensure our patients are receiving an essential level of support.
All visitors coming to the hospital will be screened and registered at the front entrance. They will be asked to wear a mask at all times when in the hospital, including in the patient/bed area, and to clean their hands well and frequently while at the hospital. They must stay with the patient they are visiting at all times. Visitors are not permitted to eat or drink in the hospital in patient rooms as masks must remain on. Designated areas for eating at the Markham site are the Tim Hortons on the main level and Ronald McDonald House (if open).
At this time, members of the public who do not have formal business at the hospital but who wish to use the hospital’s facilities or food vendors will not be allowed inside the building.
No in-person visits are permitted for patients admitted with or under investigation for COVID-19, with the exception of patients at end-of-life.
Visits will be further restricted if there is an outbreak in the hospital.
Visitors will not be permitted to enter or remain within MSH facilities if they:
- are non-compliant with policies
- present with COVID-19 signs and symptoms
- are in self-isolation; and/or
- are in quarantine (as per public health)
Updated visitor guidelines, effective July 26, 2021
- Visiting hours are 1 p.m. – 7 p.m., seven days a week
- Visitors are not permitted to eat or drink for the duration of their stay.
- Visitors must stay with the patient they are visiting at all times.
- If in extenuating circumstances an essential visitor is permitted to stay for a longer period, there will be allowance for in and out privileges within the hospital so the essential visitor may eat in designated areas, such as main lobby (Markham site) etc.
- Stay home if you are sick or are experiencing any symptoms of COVID-19, no matter how mild.
Please see below for detailed information about visiting:
At this time, most visits need to be scheduled in advance with the team caring for the patient. In most cases only one visitor at a time is allowed for inpatients.
|General hospital inpatients||Hospital inpatients not specified below will be permitted a maximum of one (1) visitor/family members at a time. All visits must be scheduled in advance and visiting hours are from 1-7 p.m.|
|ICU||ICU patients will be permitted two (2) visitors/family members visiting at a time. All visits must be scheduled in advance.|
|Palliative Care and end-of-life patients (including MAID)||Visits will be assessed on a case-by-case basis by the care team.|
|Paediatric patients and NICU||Paediatric patients (under the age of 18) will be permitted two (2) visitors/family members/support persons visiting at the same time for the duration of the stay.|
|Labour and Delivery and Postpartum||Labouring parents will be permitted one (1) family member/support person for labour and delivery. Postpartum patients will be permitted one (1) family member/support person.|
|Inpatient Mental Health||Visits will be assessed on a case-by-case basis by the care team.|
Emergency department and outpatients
Due to space constraints in the Emergency Department and in outpatient areas, the following restrictions are in place to allow for appropriate physical distancing to keep our staff, patients and visitors safe.
|Emergency Department||All Emergency Department patients will be permitted one (1) support person. Patients under the age of 18 will be permitted two (2) family members/support persons.|
|Outpatient visits, day surgery and procedures||
The following outpatients will be permitted one (1) support person to attend in the following cases:
- Patients who are unable to communicate effectively
- Patients with a language barrier
- Patients who need medical or special assistance
- Patients with a cognitive impairment
- Pediatric outpatients
- Patients who are having an obstetrical ultrasound or obstetrical procedure
Booking your visit
In order to maintain safe physical distancing in the hospital, essential visitors for the inpatient units must schedule visits in advance with a patient’s care team. Please call the patient’s department/area directly to schedule the time of your visit.
Visitor safety when on-site
- Screening: All visitors must enter through the main entrance on Church Street (at the Markham site) and the Emergency Department (at the Uxbridge site) and will be screened before entering the building. Visitors who have travelled outside of Ontario in the last 14 days or who have respiratory illness symptoms will not be allowed inside the building.
- Hand washing: All visitors must wash their hands with soap and water for 20 seconds or use an alcohol-based hand rub when entering the hospital and before entering a patient care area and room.
- Masking: All visitors that come into the hospital are required to wear a mask. Visitors will be given a new surgical mask to be worn at all times, for the duration of their visit. Personal or cloth masks are not permitted in the hospital.
- Physical distancing: Visitors are asked to maintain two metres (six feet) of distance between themselves and others at all times. Visitors are asked to go directly to the patient’s room or clinic area and not stop in other areas of the hospital.
- Visitor identification: All visitors who enter the building will be asked to wear an identification badge (visitor sticker) for the duration of their visit.
Appeals to the essential visitor COVID-19 policy
If you would like to pursue an exception to the visitor policy, please contact the Patient Relations office via email at email@example.com, 905-472-7141.