Visiting during COVID-19

Visiting during COVID-19

screeners at the hospital entrance

NOTICE

Our cashier office will be closed for all in-person payments/business until further notice.

Please visit our Pay my bill page for more information.

Mandatory visitor vaccination policy

Mandatory visitor vaccination

To ensure the safest possible environment for our patients to receive care, proof of full COVID-19 vaccination is required for all individuals seeking to visit a patient at Oak Valley Health hospitals – Markham Stouffville Hospital, Uxbridge Hospital, and the Reactivation Care Centre.

Proof of full COVID-19 vaccination is required for all visitors. Effective November 15, 2021 to enter our hospitals all visitors will need:

  • To successfully complete symptom screening
  • Proof of full COVID-19 vaccination (two doses plus 14 days after their second dose)
  • Personal identification

Exceptions to the proof of vaccination requirement:

  • Ineligible for receiving a COVID-19 vaccine (i.e., under 12 years old)
  • Labouring patient: one primary support person
  • NICU and paediatric patients: 1 guardian/parent
  • Imminent end of life: case by case basis
  • Experiencing critical illness that is at risk for deterioration: case by case basis
  • Patient who requires direct support (i.e., mobility, communication/translation)
  • Patient experiencing cognitive impairment or a significant developmental/intellectual disability or attending a mental health appointment

Appeals

Request for appeal to be sent to appeals@msh.on.ca.

Visitor policy

Oak Valley Health has again updated our visitor policy in response to the changing circumstances of the pandemic. While the vaccine mandate, screening, and masking remain in place for visitors we are removing some of our current restrictions as our visitors play a vital role for patients and their recovery.

We know how important visitors are to our patients while they are in hospital. We have worked hard to balance safety considerations with supporting the care needs of our patients and their loved ones through the pandemic.

All visitors coming to the hospital will be screened and registered at the front entrance. They must wear a mask at all times when in the hospital, including in the patient/bed area, and to clean their hands well and frequently while at the hospital. They must stay with the patient they are visiting at all times. Visitors are not permitted to eat or drink in patient rooms as masks must remain on. Designated areas for eating at Markham Stouffville Hospital are the Tim Hortons on the main level and Ronald McDonald House (if open).

At this time, members of the public who do not have formal business at the hospital but who wish to use the hospital’s facilities or food vendors are not allowed inside the building.

No in-person visits are permitted for patients admitted with or under investigation for COVID-19, with the exception of patients at end-of-life.

Visits will be further restricted if there is an outbreak in the hospital.

Visitors will not be permitted to enter or remain within Oak Valley Health facilities if they:

  • are non-compliant with policies
  • present with COVID-19 signs and symptoms
  • are in self-isolation; and/or
  • are in quarantine (as per public health)

Updated visitor guidelines, effective April 6, 2022

  • Visitors are not permitted to eat or drink for the duration of their stay
  • Visitors must stay with the patient they are visiting at all times
  • If in extenuating circumstances a visitor is permitted to stay for a longer period, there will be allowance for in and out privileges within the hospital so the visitor may eat in designated areas, such as main lobby (Markham site) etc.
  • Stay home if you are sick or are experiencing any symptoms of COVID-19, no matter how mild

Please see below for detailed information about visiting:

Visitor guidelines

Inpatients

Most hospital inpatients (with the exception of those listed below ) are permitted to have up to two (2) visitors a day, between 7:30 a.m. to 7:30 p.m. Visitors are not restricted on how long they can stay, during the visiting hours.

Childbirth and children’s services (Labour and delivery and post partum)

- Two (2) visitors needed for labour support and to assist with caring for the baby.

Intensive Care Unit (ICU)

- Visiting hours 9 a.m. - 7 p.m.

- Two (2) support persons per adult patient

Emergency Department

- One (1) support person per adult patient

- Two (2) support persons per paediatric patient

 

*Subject to exceptions

Oncology Clinic

- One (1) support person per adult patient

Clinics, outpatient visits, day surgery, and procedures

The following outpatients only will be permitted one (1) support person:

 

- Patients who are unable to communicate effectively

- Patients who need medical or special assistance

- Patients with a cognitive impairment

- Pediatric outpatients

- Patients who are having an obstetrical ultrasound or obstetrical procedure

Booking your visit

In order to maintain safe physical distancing in the hospital, visitors for the inpatient units must schedule visits in advance with a patient’s care team. Please call the patient’s department/area directly to schedule the time of your visit.

Visitor safety when on-site

  • Screening: All visitors must enter through the main entrance on Church Street (at Markham Stouffville Hospital) and the Emergency Department (at Uxbridge Hospital) and will be screened before entering the building. Visitors who have respiratory illness symptoms will not be allowed inside the building.
  • Hand washing: All visitors must wash their hands with soap and water for 20 seconds or use an alcohol-based hand rub when entering the hospital and before entering a patient care area and room.
  • Masking: All visitors that come into the hospital are required to wear a mask. Visitors will be given a new surgical mask to be worn at all times, for the duration of their visit. Personal or cloth masks are not permitted in the hospital.
  • Physical distancing: Visitors are asked to maintain two metres (six feet) of distance between themselves and others at all times. Visitors are asked to go directly to the patient’s room or clinic area and not stop in other areas of the hospital.
  • Visitor identification: All visitors who enter the building will be asked to wear an identification badge (visitor sticker) for the duration of their visit.

Appeals to the visitor COVID-19 policy

If you would like to pursue an exception to the visitor policy, please contact the Patient Relations office via email at patientrelations@msh.on.ca, 905-472-7141.