Accessibility

Accessibility

Accessibility

Our accessibility plan at Oak Valley Health has been developed in accordance with the Ontarians with Disability Act (ODA, 2001) for the purpose of identifying, preventing and removing barriers. This plan, which describes new and ongoing initiatives, is a testament of Oak Valley Health’s commitment to accessibility.

If you have a concern about accessibility, please contact us at 905-472-7032 or email corpcomms@oakvalleyhealth.ca.

Wheelchairs

Wheelchairs are available at Markham Stouffville Hospital near the link lobby entrance, the Emergency Department entrance, and the medical office building main entrance.

At Uxbridge Hospital, wheelchairs are located in the Emergency Department entrance.

Accessible parking

At Markham Stouffville Hospital, accessible parking spots are available in the main parking lot close to the main hospital entrance and in the parking lots to the south of the hospital, by the Emergency Department.

At Uxbridge Hospital, accessible parking spots are available in the main parking lot close to the main hospital entrance.

Handi-transit (Uxbridge Hospital only)

The pick-up and drop-off location is outside the main entrance of Uxbridge Hospital in the covered area.

Sign language interpreters

Sign language interpreters are available at both Markham Stouffville Hospital and Uxbridge Hospital. If you need a sign language interpreter, please inform a staff member before your appointment so we can provide one for you.

We are proud to offer these services to ensure an extraordinary patient experience to everyone who comes to Oak Valley Health.

Communication aides

Please feel free to bring your communication aides from home. The hospital provides accessible pay phones, teletypewriters (TTYs), and other assistive devices when needed.

Accessibility features

At Markham Stouffville Hospital, the link lobby entrance, Emergency Department entrance, medical office building entrance, and health services building entrance have automatic doors and are accessible by wheelchair and scooter.

At Uxbridge Hospital, the main entrance and the Emergency Department entrance have automatic doors and are accessible by wheelchair and scooter.

Accessible washrooms with automatic or push button openers are available on each floor of both hospitals. Look for accessible signs above the doors.

All elevators have keys with braille lettering. Accessible public telephones are available off of the main lobby and on the patient floor.

Materials in accessible formats and multiple languages

Oak Valley Health serves some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly, and honestly. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Materials in accessible formats, in a specific language, or communication supports are available upon request. Please email corpcomms@oakvalleyhealth.ca or call 905-472-7373 ext. 6948.