Accreditation Canada has issued a formal letter congratulating Oak Valley Health for being awarded with exemplary standing, the highest award possible from the national quality standards organization, with an even higher score than the one achieved four years ago.
“We are incredibly honoured to be placed among top-ranked hospitals in Canada achieving 100% of the required organizational practices and 99.8% compliance with over 2,300 internationally recognized standards,” says Jo-anne Marr, President & CEO.
“This achievement is a testament to our staff, physicians, and volunteers who are committed to providing exceptional care to our patients and families each and every day. It is even more remarkable given we achieved a stronger result than four years ago despite all the challenges we have faced in navigating the ongoing pandemic,” says Marr.
Accreditation is a voluntary, third-party assessment process that hospitals across Canada can choose to participate in. Every four years, Oak Valley Health invites a team of surveyors from Accreditation Canada to evaluate the organization on quality, safety, and efficiency.
Based on a four day site visit in September, surveyors were were particularly impressed with Oak Valley Health’s values and philosophy, and how they are expressed and demonstrated every day. They complimented the organization on its strong, friendly, and inviting culture that exhibits teamwork and engagement.
Accreditation Canada also remarked on Oak Valley Health’s commitment to patient and family-centred care. Oak Valley Health was one of the first organizations to invite a patient surveyor to participate as part of the accreditation process. Oak Valley Health is committed to continuing its journey as a patient-led organization and evolve its approach from including patient feedback and engagement to embedding patient co-design, co-production, and co- evaluation.
“This is a remarkable achievement for Oak Valley Health and a clear measure of the incredible work being done by our physicians, staff, and volunteers. There is always more to do in healthcare, but today it is a very proud day for Oak Valley Health and our people,” says Marr.
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