When considering jobs with high rates of verbal abuse, violence, and threats, health care workers might not immediately come to mind. Yet, they often face these challenges more frequently than one might expect.
Oak Valley Health’s No excuse for abuse campaign is committed to enhancing safety and well-being not just for staff and patients within our hospitals, but for the entire community. This initiative emphasizes that safety and health are fundamental, particularly during crises, and underscores the fact that violence prevention goes beyond the hospital setting.
Health care is ranked as the second highest sector for workplace violence-related lost time injury claims, highlighting that violence remains a significant occupational hazard. With incidents of violence on the rise, we are dedicated to increasing awareness, supporting prevention efforts, and improving workplace safety.
Leanne White, who has been delivering care with us for over 16 years, plays a large part in our hospital’s violence prevention efforts. As the inpatient mental health patient care manager and crisis team lead, Leanne underscores that violence prevention is not only vital for providing quality care but is crucial for fostering a supportive and secure environment.
“Violence is a serious issue that demands a personalized approach for each situation and individual,” says Leanne. “Building trust and raising awareness within the community are essential. We are committed to creating a safe, respectful, and supportive atmosphere.”
The new messaging across our organization serves as both an educational tool and a reminder of our commitment to prioritizing safety.
Leanne acknowledges that the increasing prevalence of violence can be attributed to factors such as population growth, aging demographics, post-pandemic stress, domestic issues, and youth mental health. Violence is a pervasive issue that affects every aspect of society—homes, schools, workplaces, and institutions.
No excuse for abuse aims to foster a safe and supportive environment by empowering individuals to recognize and respond to signs of distress. It’s about breaking down stigmas, advocating against violence, and safeguarding both patients and the broader community.
“This message is for everyone,” says Leanne. “It’s a reminder that it’s okay to seek support from your local hospital and community in times of need. No type or form of violence is acceptable.”
Oak Valley Health follows comprehensive strategies, policies, and training to address and prevent violence. The 2024/2025 Quality Improvement Plan focuses on enhancing staff safety through improved training and protocols.
Leanne emphasizes that while safety measures in a hospital setting may differ from those in other environments, the core principles of early intervention and seeking help remain consistent. She highlights the importance of hospital support, mental health care when necessary, and community resources like York Support Services Network and Distress Centres of Greater Toronto for guidance and support.
In times of crisis, Leanne advises not to hesitate in seeking help or calling 9-1-1.
“It’s crucial to do what is right and keep yourself and your loved ones safe.”
Recognizing that even those close to us may act out of character during tough times, she stresses the importance of discussing safety and violence to ensure everyone’s protection.
“Ensuring community safety extends beyond the care we provide within our hospitals. We are honoured to care for our community and the only way to improve is by working together.”
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This article appeared in the September 2024 issue of The Link. To receive Oak Valley Health’s community newsletter, subscribe now.